1. General Terms & Conditions

1.1 By placing an order with The Curriculum Vitae ("we/us/our"), you, the Client ("you/your"), accept our Terms and Conditions.
1.2 We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
1.3 Your access to and use of www.thecurriculumvitae.co.uk and other web sites owned by us (the/our "web sites") are subject exclusively and strictly to our Terms and Conditions.
1.4 No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
1.5 We retain the right to revoke your right to continued use of our services at our discretion.
1.6 These Terms & Conditions of Use shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English court.
1.7 Your statutory rights are not affected by any of our terms, conditions or policies.

2. Our Services
2.1 Our services, without limitation, are offered as professional assistance and advice only. You accept that the use of any of our services does not guarantee you employment and The Curriculum Vitae accepts no liability of any kind for client unemployment for any length of time.

3. Satisfaction Guarantee
3.1 At your request, we will revise your CV until completely satisfied free of any further charges. This is subject only to our other terms and conditions (in particular the clauses concerning offensive behaviour as detailed under 'Payments & Refunds' below) and to our right to automatically deem an order to be closed to a client's satisfaction should we not have heard from them to the contrary after not less than 14 days has elapsed since our last contact with the client.
3.2 All changes to draft orders and/or approvals of draft orders must be submitted in writing - by email or directly on line via an appropriate form - and cannot be accepted by telephone.
3.3 Once a completed order has been dispatched, if any further changes are required, an 'additional version' charge will be incurred. Which charge is appropriate will be determined by the management at their discretion.

4. Turnaround Times
4.1 All orders are processed within 24 hours or 48 hours dependant on the service you have selected, barring inability to contact you if necessary. Base time is taken as the time original documentation and payment is received in its entirety.

5. Payments & Refunds
5.1 Payment is required in full with all orders.
5.2 If you are paying by credit/debit card your card will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
5.3 All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
5.4 Once an order has been accepted by us, it is not possible to cancel it. That is to say, we are not able to grant refunds for orders which have been accepted and for which service has commenced.
5.5 Within the UK, all services are deemed to begin, by agreement, before the end of the cooling off period (as defined by United Kingdom's Consumer Protection (Distance Selling) Regulations 2000). Furthermore, under the above-mentioned regulations, our goods are 'made to the consumer's specifications or clearly personalised' and are therefore exempt.
5.6 We reserve the right to terminate any contract due to offensive behaviour from a client. Offensive behaviour is defined as aggressive or abusive behaviour towards any member of our staff. All abusive behaviour will be reported to the relevant party without exception.
5.7 We are not responsible for any importation taxes, sales taxes or charges that may be levied at the delivery destination should a hard copy be requested.

6. Late Payment Charges
6.1 Although payments are made in full up front, in the unlikely event of this not happening we reserve the right to take further action against clients where accounts are more than 30 days overdue. You accept liability for all reasonable losses, including collection agency fees and commissions and/or the costs of any other action, as well as any lawyer/solicitor fees expended in the collection of monies due to us for any services rendered whether or not suit is instituted.

7. Complaints
7.1 We endeavour to respond to all correspondence, including complaints, within 24 hours from receipt.
7.2 All complaints must be made in writing.
7.3 Complaints may be made by post or email, except in cases where an account has been terminated in which case the associated email address(es) will also have been barred/blocked and complaints can only be received by post.
7.4 Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.

8. Web Site Use
8.1 You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
8.2 You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
8.3 We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
8.4 Our web sites are provided to you on an 'as is' and 'as available' basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
8.5 We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
8.6 We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
8.7 All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
8.8 We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.
8.9 Internet communications are not secure and may be intercepted.
8.10 All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.

9. Intellectual Property
9.1 You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
9.2 You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.

10. Disclaimer
10.1 Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.
10.2 You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, reasonable losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of our services and our web sites.
10.3 Each provision of these Terms & Conditions shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part. This is subject only to the provision that where a particular term(s) is/are declared void, under the Unfair Terms in Consumer Contracts Regulations 1999, the contract will only continue to bind the parties if it is capable of continuing in existence without the unfair term(s).